Privacy Policy

Policy Scope

At Four Walls we are devoted to elegant and thoughtful design in our products and services and in our policies and practices. This Four Walls Website and Apps Privacy Policy (“Policy”) describes the personal data Four Walls and its subsidiaries and affiliates collect, use, share, and store when you use our website at www.fourwallsgroup.co.in and the FW app. We provide additional details about how we collect and use information in connection with products and services in our Privacy Statement. By using our products and services, you agree to allow us to collect and process information as described in this Policy and in the Privacy Statement.

Information We Collect

We pride ourselves on being open and transparent, and limit the data we collect and use to respect your privacy. When you use our Sites and Apps we collect:

• Account information, such as username, email address, and login credentials. We use this information for account creation and access, Wi-Fi SSID and Wi-Fi password, for device connectivity purposes and IP address, for approximate location information.
• Your local time zone.
• Billing information, such as billing address and credit card information. We use this information for order fulfillment purposes.
• Support information, such as customer support chats, video chats, and photos uploaded to support representatives. We use this information to provide technical and customer support. Please note, any additional personal information you provide through customer support will be collected by Four Walls.

We also collect non-personal data from our website and app, including your device make and model (including device and application identifiers), OS/browser version, app version, usage statistics, the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.

How We Use Your Personal Data

We use the personal data we collect from you to provide, develop, and improve products and services, including:

• to help you figure out the right products for you and to configure them to meet your needs,
• to schedule installation, to respond to customer service requests, and to troubleshoot the Services;
• to send you notifications related to your service, purchases you make through the website, and customer service notifications.
• to inform you about new features or products we think you would be interested in.
• to solicit and publish customer testimonials on our website and share testimonials with retail vendors, who may also publish testimonials on their own platforms. We will only publish or share testimonials from you with your consent. To request removal of a published testimonial, please email us as @ Su*****@fo************.in   
• to detect and protect against error, fraud or other criminal activity; to defend against third party claims, and to enforce our Terms of Service.
• for research purposes and to help us make sales, marketing, and business decisions.

When we will share your personal data

Your privacy matters to us. We share your personal data only in the following limited circumstances:

• Based on your consent. For example, we may share your personal data with an installation partner when you schedule an installation through our website.
• For external processing. For example, we may share your personal data with a service provider for payment processing purposes. We contractually limit our service providers from using this data for any other purpose.
• As part of business transitions, such as a merger, acquisition, or as an asset in bankruptcy proceedings. Any future recipients of this data will be bound by this privacy policy and restricted from using this data for additional purposes.
• Legal duty. If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.

We may also use and share aggregated or non-personal data (data that cannot reasonably be linked back to you).

Cookie Policy

Cookies are small text files stored on your device and used by web browsers to deliver personalized content and remember logins and account settings. We use different types of cookies for different purposes:

• Analytics cookies like Google Analytics help us understand how you use our website and improve your experience. To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on.
• Session Cookies allow us to save your log-in information so you do not have to re-enter it.
• Third Party advertising and retargeting cookies such as BlueKai and Google Marketplace place Four Walls advertisements on other websites, based on user interests, demographics, and prior visits to our own website.
• Social media platform cookies may provide Four Walls with demographic or interest data based on your interactions with Four Walls advertisements on those platforms.

Your interaction with advertisements on other websites or services are governed by their own privacy policies, and we encourage you to visit and read those policies to better understand how these other websites or services collect and use your data for advertising purposes.

To avoid use of this information for advertising by these third-party ad partners, you can change your browser settings to reject cookies or to notify you when cookies are set and you could select the Do Not Track option on your browser, though we have no control over and cannot confirm whether these third party ad parties honor the Do Not Track browser signal.

Security

We use industry-standard security, including HTTPS and TLS/SSL protocols to encrypt data during transit. We protect your personal information by physically separating it from usage data and limiting internal access to personal data. Please note, Four Walls cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Data Retention Policy

Your data is retained for as long as necessary to maintain your Four Walls account or to serve the original purpose for its collection.

Deletion

You may delete your account at any time by contacting su*****@fo************.in

Changes To This Policy

Our products and services are improving day by day, and new features may be rolled out across our products at any time. For this reason, we reserve the right to update this Privacy Policy at any time. While we encourage you to regularly review the most recent version of our policy, we will inform you of any material changes to this Policy prior to implementation.

Contact Us

Please send questions or comments to:

Su*****@fo************.in